Guest Service Agent — Warm Hospitality with Travel Perks

Hilton; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton in Austin seeks a Guest Service Agent to deliver warm, welcoming service at the front desk and ensure smooth check-in and check-out experiences for guests. You’ll provide local information, promote hotel services, and respond promptly to requests.

You will embody Hilton's values of hospitality, integrity, teamwork, and ownership, helping to create memorable stays and a positive first impression for every guest.

Qualifications

• A passion for hospitality and guest care.
• Integrity and accountability in all interactions.
• Willingness to contribute to a fast-paced hotel environment.
• Ability to work collaboratively with other team members.
• Strong guest service mindset and problem-solving skills.

Responsibilities

• Deliver a warm welcome to guests at check-in and assist with room assignment and keys.
• Process check-outs accurately, verify charges, and handle payments at the POS.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local amenities.

Skills

Customer service

Communication

Hospitality

Teamwork

Tools

POS system

MS Office

Job description

Hilton in Austin seeks a Guest Service Agent to deliver warm, welcoming service at the front desk and ensure smooth check-in and check-out experiences for guests. You’ll provide local information, promote hotel services, and respond promptly to requests.

You will embody Hilton's values of hospitality, integrity, teamwork, and ownership, helping to create memorable stays and a positive first impression for every guest.