Front Desk Concierge: Guest Experience Specialist

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free parking

Free food and discounted meals

Retirement savings with company match

Generous bonus structure

Tuition reimbursement

Exclusive discounts on travel, goods,.

Job summary

Live! Casino & Hotel Maryland is seeking an attentive front desk professional to greet guests, process check-ins and check-outs, and handle payments in a fast-paced, four-star environment.

You will provide essential guest information, coordinate with the Front Office team, and ensure a seamless guest experience. The role requires strong communication and customer service skills, with a focus on accuracy and hospitality.

Qualifications

• High school diploma or GED required.
• Experience in hotel front desk or high-end retail preferred.
• Must comply with state gaming regulations, which may include licensing.

Responsibilities

• Process guest check-ins and check-outs courteously and efficiently.
• Handle payments according to established hotel requirements.
• Provide information to guests and visitors about hotel services and local amenities.
• Maintain knowledge of room types, rates, packages, and promotions.
• Assist in front office operations and communicate guest needs to relevant departments.
• Document guest requests and ensure timely follow-up for satisfaction.

Skills

Guest service

Communication

Education

High school diploma or GED

Job description

Live! Casino & Hotel Maryland is seeking an attentive front desk professional to greet guests, process check-ins and check-outs, and handle payments in a fast-paced, four-star environment.

You will provide essential guest information, coordinate with the Front Office team, and ensure a seamless guest experience. The role requires strong communication and customer service skills, with a focus on accuracy and hospitality.