Front Office Supervisor – Guest Experience & Operations

Live! Casino & Hotel Philadelphia; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits program

Retirement savings options

Free uniforms

Free parking

Discounted meals

Service and attendance bonuses

Tuition reimbursement

Discounts on hotels, parks, travel

Job summary

Live! Casino & Hotel Philadelphia is seeking an Assistant Front Office Manager to supervise daily operations, staff scheduling, and office duties.

The role emphasizes strong communication with guests, staff, and departments in a fast-paced casino hotel environment. The position requires 5–7 years in a high-volume hotel front office or room division with a related degree or equivalent experience, and the ability to comply with gaming regulations.

Qualifications

• High School education or equivalent.
• 5–7 years of experience in a high-volume hotel front office/room division management with a 4-year degree in a related field or equivalent work experience.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Responsibilities

• Supervise the performance of Assistant Front Desk Office Managers, Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
• Developing and managing the Front Office budget.
• Ensuring the safety and security of employees and customers.
• Working closely with our sales department to maintain the highest occupancy level.
• Achieve measurable goals to ensure guest service/satisfaction.
• Participate in the hiring process of Front Office staff to ensure the best selection
• Review staffing levels and delegate assigned responsibilities.
• Review rooms activities and promotional status with Director of Hotel Operations.
• Monitor and adjust performance to local and national competition.
• Meet with departmental directors and managers as necessary.

Skills

Customer service

Office management

Bookkeeping

Communication skills

Organizational skills

Multitasking

Problem solving

Education

High School diploma or equivalent

4-year college degree or equivalent experience

Job description

Live! Casino & Hotel Philadelphia is seeking an Assistant Front Office Manager to supervise daily operations, staff scheduling, and office duties.

The role emphasizes strong communication with guests, staff, and departments in a fast-paced casino hotel environment. The position requires 5–7 years in a high-volume hotel front office or room division with a related degree or equivalent experience, and the ability to comply with gaming regulations.