Front Desk Champion - Guest Services Agent

Stonebridge Companies; New Orleans (LA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

PTO

Job summary

Stonebridge Companies in New Orleans, LA, is seeking a Guest Service Agent to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding front-desk service.

You will handle reservations, payments, and inquiries while coordinating with housekeeping and maintenance. The role requires attention to detail, flexibility in shifts, and prior front desk experience preferred.

Qualifications

• Previous experience in a hotel front desk or guest service role is preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in property management systems and basic office software.
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving and organizational abilities.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication skills

PMS proficiency

Cash handling

Bookkeeping basics

Problem solving

Organizational skills

Independence

Tools

Word

Excel

Job description

Stonebridge Companies in New Orleans, LA, is seeking a Guest Service Agent to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding front-desk service.

You will handle reservations, payments, and inquiries while coordinating with housekeeping and maintenance. The role requires attention to detail, flexibility in shifts, and prior front desk experience preferred.