Front Desk Experience Specialist - Growth & Team Perks

Courtyard Washington, DC/U.S. Capitol; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Vol.

Management Development Program

TEAM and Travel Discounts

Vacation, Wellness, and Holiday Pay

Career Advancement Opportunities

Referral Bonus Program

Transit-accessible location

Benefits eligible for full-time

Medical and other insurance options

Job summary

Courtyard Washington, DC/U.S. Capitol is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and set the tone for an exceptional stay in a fast-paced hospitality environment.

You will interact with guests, provide information on amenities and local attractions, handle payments, and coordinate with other departments to ensure a seamless experience. A passion for hospitality and strong communication are essential.

Qualifications

• Previous front desk experience in a branded or luxury hotel environment is preferred, but we are willing to train the right customer service professional.
• A genuine passion for hospitality and creating exceptional guest experiences.
• Strong communication, listening, and interpersonal skills.
• Excellent English communication skills, including reading, writing, and speaking.
• Additional languages are a plus; Spanish language skills are highly desired.
• Strong computer skills and familiarity with Microsoft Office, including Word, Excel, and PowerPoint.
• Experience with hotel systems such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is a plus.
• Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced environment.
• High energy, a positive attitude, and the ability to build genuine connections with guests and TEAM members.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• Ability to understand and communicate professional or technical information, both written and verbal.
• Ability to lift up to 50 lbs. when needed.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Complete guest check-in and check-out efficiently and accurately.
• Assign rooms, distribute keys, and manage guest information.
• Respond to guest questions, requests, and concerns with exceptional service.
• Provide information about hotel amenities, services, and local attractions.
• Process payments and maintain accurate guest accounts.
• Handle phone calls and other guest communications professionally.
• Maintain accurate records and follow established hotel procedures.
• Communicate effectively with other departments to help ensure guest needs are met.
• Resolve guest concerns with a positive, solution-oriented approach.
• Help create memorable experiences that encourage guests to return.
• Maintain a professional, welcoming, and TEAM-oriented front desk environment.

Skills

Front Desk Experience

Hospitality Passion

Communication Skills

English Fluency

Spanish Desired

MS Office

Hotel Systems

Multitasking

Customer Service

Professionalism

Tools

MS Office

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Courtyard Washington, DC/U.S. Capitol is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and set the tone for an exceptional stay in a fast-paced hospitality environment.

You will interact with guests, provide information on amenities and local attractions, handle payments, and coordinate with other departments to ensure a seamless experience. A passion for hospitality and strong communication are essential.