Front Desk Agent — Guest Experience & 24/7 Shifts

Hyatt House Washington DC Convention Center; Washington (District of Columbia); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Health insurance

Room discounts

Paid time off

Daily pay

Job summary

Hyatt House Washington DC Convention Center is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and handle reservations with courtesy.

You will work at a busy downtown hotel, provide local information, and coordinate with housekeeping and other departments to ensure a seamless guest experience. The role requires strong communication and the ability to stay composed in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to stand for extended periods.
• Willingness to work flexible, 24/7 shifts.
• Customer-service oriented and professional demeanor.

Responsibilities

• Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
• Guest Information: Inform guests about hotel facilities, policies, and local attractions.
• Phone Management: Operate the hotel phone system, transfer calls, and take messages.
• Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
• Guest Inquiries: Address guest inquiries, requests, and complaints with professionalism.
• Cashier Duties: Handle cashier tasks and post charges to guest accounts.
• Maintenance Coordination: Notify housekeeping and maintenance of issues.
• Security Procedures: Follow procedures to ensure guest and employee safety.
• Front Office Cleanliness: Maintain cleanliness and organization of the Front Office area.

Skills

Communication

Stamina

Adaptability

Composure

Job description

Hyatt House Washington DC Convention Center is seeking a Front Desk Agent to welcome guests, manage check-ins/outs, and handle reservations with courtesy.

You will work at a busy downtown hotel, provide local information, and coordinate with housekeeping and other departments to ensure a seamless guest experience. The role requires strong communication and the ability to stay composed in a fast-paced environment.