Front Desk Guest Experience Agent

Washington Marriott Capitol Hill; Washington (District of Columbia); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Employee Assistance and Wellness

Educational/Professional Development

Job summary

Washington Marriott Capitol Hill is looking for a Guest Service Agent to provide excellent service to our guests. Your main responsibilities will include greeting guests, registering them, and handling their requests in a timely manner.

This role offers various growth paths, including Front Desk Supervisor. We offer competitive wages, medical insurance, and numerous perks to support your well-being and professional development.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs immediately.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Transmit and receive messages using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, escalating to supervisor if necessary.
• Perform bookkeeping activities and balance accounts.

Skills

Customer service

PMS systems knowledge

Education

High School diploma or equivalent

Job description

Washington Marriott Capitol Hill is looking for a Guest Service Agent to provide excellent service to our guests. Your main responsibilities will include greeting guests, registering them, and handling their requests in a timely manner.

This role offers various growth paths, including Front Desk Supervisor. We offer competitive wages, medical insurance, and numerous perks to support your well-being and professional development.