Guest Experience Agent - Front Desk (Weekend Availability)

DHS Brand; Washington (District of Columbia); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Hotel room discounts

Daily pay access

Job summary

DHS Brand is seeking a Front Desk Agent for the Residence Inn by Marriott Dupont Circle in Washington, D.C. The role involves providing exceptional service as the first point of contact for guests, managing check-ins and check-outs, and addressing guest inquiries.

Located in an upscale neighborhood, the position requires strong interpersonal skills and a commitment to child-centered service. Compensation is between $18 and $19 per hour based on experience, with weekend availability required.

Qualifications

• 2 years in a front desk position required.
• Proficiency in using hotel management software.
• Ability to remain standing for extended periods.

Responsibilities

• Greet guests warmly upon arrival.
• Efficiently manage check-in and check-out processes.
• Handle reservations accurately and respond to inquiries.

Skills

Strong interpersonal and communication skills

Attention to detail

Ability to thrive in a fast-paced environment

Customer satisfaction focus

Tools

Hotel management software

Job description

DHS Brand is seeking a Front Desk Agent for the Residence Inn by Marriott Dupont Circle in Washington, D.C. The role involves providing exceptional service as the first point of contact for guests, managing check-ins and check-outs, and addressing guest inquiries.

Located in an upscale neighborhood, the position requires strong interpersonal skills and a commitment to child-centered service. Compensation is between $18 and $19 per hour based on experience, with weekend availability required.