Guest Experience Agent – Front Desk & Service

Plazahotelelpaso; Moosic (Lackawanna County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Commuter Transit and Parking Benefits

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent to greet guests, register them, and provide courteous service in line with brand and sustainability standards. You will handle reservations, payments, and messages using the PMS system, while maintaining high guest satisfaction and safety protocols.

Ideal candidates have a high school diploma, prior customer service experience, and knowledge of PMS systems. The role may involve varied shifts and contributions to overall hotel operations.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service experience

PMS systems

High School diploma

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Guest Service Agent to greet guests, register them, and provide courteous service in line with brand and sustainability standards. You will handle reservations, payments, and messages using the PMS system, while maintaining high guest satisfaction and safety protocols.

Ideal candidates have a high school diploma, prior customer service experience, and knowledge of PMS systems. The role may involve varied shifts and contributions to overall hotel operations.