Guest Experience Front Desk Agent

Hilton Garden Inn Hotel; Denver (CO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) Retirement Plan with employer匹

Job summary

Hilton Garden Inn Denver Downtown is seeking a Front Desk Agent to create memorable guest experiences from check-in to checkout. You will greet guests, handle requests and resolve issues promptly, while coordinating with other departments to ensure satisfaction.

The role requires strong verbal and written communication, basic tech skills, ability to stand all shift and lift up to 25 pounds, with availability for evenings, weekends and holidays.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Able to stand for full shifts and lift up to 25 pounds.

Responsibilities

• Check guests in and out with a friendly, efficient approach.
• Coordinate with departments to fulfill guest requests.
• Answer questions about local area and provide directions.
• Handle phone etiquette and reservations.
• Post and reconcile guest charges.
• Support hotel goals through teamwork.

Skills

Guest service

Communication

Basic technology

Job description

Hilton Garden Inn Denver Downtown is seeking a Front Desk Agent to create memorable guest experiences from check-in to checkout. You will greet guests, handle requests and resolve issues promptly, while coordinating with other departments to ensure satisfaction.

The role requires strong verbal and written communication, basic tech skills, ability to stand all shift and lift up to 25 pounds, with availability for evenings, weekends and holidays.