Guest Experience Supervisor – Front Desk

Stonebridge; New Orleans (LA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge in New Orleans, LA seeks an Assistant Guest Service Manager to lead daily front office operations, ensuring a seamless guest experience and resolving concerns. This role supervises the front desk team and coordinates with departments to uphold service standards of hospitality.

You will work closely with the Guest Service Manager to deliver exceptional guest experiences, including handling VIP arrivals and managing guest loyalty initiatives.

Qualifications

• 2+ years of experience in a guest service or front desk supervisory role in hospitality.
• Proficiency with property management systems and Microsoft Office.
• Strong leadership and communication skills to supervise staff and interact with guests.
• Excellent problem-solving and organizational abilities.
• Ability to work under pressure in a fast-paced environment.
• Experience with guest loyalty programs and VIP handling is preferred.

Responsibilities

• Oversee daily front desk operations and ensure smooth service.
• Supervise front desk agents, bell staff, and concierge to meet standards.
• Respond to guest inquiries and resolve issues in a timely manner.
• Ensure accuracy of guest billing, reservations, and room assignments.
• Train new team members and coach front office staff.
• Monitor guest satisfaction via surveys and feedback and address issues.
• Assist with room inventory management and assignments.
• Coordinate with housekeeping, maintenance and other departments for turnovers.
• Manage front desk schedule and staffing during peak periods.
• Monitor and manage guest loyalty program enrollment and engagement.
• Assist with VIP arrivals and special requests for personalized experiences.
• Maintain communication with the Guest Service Manager on operations.

Skills

Leadership

Communication

Problem-solving

Organization

Guest relations

Tools

Property Management System

MS Office

MS Excel

MS Word

MS PowerPoint

Job description

Stonebridge in New Orleans, LA seeks an Assistant Guest Service Manager to lead daily front office operations, ensuring a seamless guest experience and resolving concerns. This role supervises the front desk team and coordinates with departments to uphold service standards of hospitality.

You will work closely with the Guest Service Manager to deliver exceptional guest experiences, including handling VIP arrivals and managing guest loyalty initiatives.