Front Desk Guest Services Associate - Flexible Schedule

Stonebridge; Dallas (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life insurance

Disability coverage

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Dallas, TX is hiring a Guest Service Agent to ensure smooth check-in/out and deliver outstanding guest service. You will handle reservations, payments, and guest inquiries, while maintaining accurate records in the property management system.

The role requires strong communication skills, cash handling ability, and familiarity with PMS and office software. This is a full-time, on-site position with a focus on guest satisfaction and teamwork.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication skills

Cash handling

PMS proficiency

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Word

Excel

PMS (Property Management System)

Job description

Stonebridge in Dallas, TX is hiring a Guest Service Agent to ensure smooth check-in/out and deliver outstanding guest service. You will handle reservations, payments, and guest inquiries, while maintaining accurate records in the property management system.

The role requires strong communication skills, cash handling ability, and familiarity with PMS and office software. This is a full-time, on-site position with a focus on guest satisfaction and teamwork.