Front Desk Guest Services Specialist — Flexible Schedule

Stonebridge; Garden Grove (CA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability insurance

Tuition aid

Travel and lodging perks

Job summary

Stonebridge in Garden Grove, California is seeking a Part-time Guest Service Agent to support front desk operations and guest inquiries.

Responsibilities include checking in/out guests, processing payments, maintaining guest records in the property management system, and coordinating with housekeeping to ensure a smooth guest experience. Strong customer service and cash handling skills are essential to succeed in this role.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Bookkeeping

Problem solving

Organizational skills

Independence

Tools

Property Management System

Job description

Stonebridge in Garden Grove, California is seeking a Part-time Guest Service Agent to support front desk operations and guest inquiries.

Responsibilities include checking in/out guests, processing payments, maintaining guest records in the property management system, and coordinating with housekeeping to ensure a smooth guest experience. Strong customer service and cash handling skills are essential to succeed in this role.