Guest Service Agent: Front Desk, Flexible Schedule

OTH Hotels Resorts; Rook (PA); On-site; USD 18,000 - 25,000; Full time

Job summary

OTH Hotels Resorts in Pennsylvania is seeking a Guest Service Agent to be the first point of contact for guests, handling check-in/out, reservations, and inquiries with warmth and professionalism.

This full-time, property-based role operates in a fast-paced front office environment with evening, weekend, and holiday shifts. Candidates should demonstrate strong communication, attention to detail, multitasking ability, and familiarity with reservation systems (PMS).

Qualifications

• Education: High school diploma required; hospitality degree preferred.
• Experience: Prior customer service or hospitality experience preferred.
• Travel: No travel required; on-property role.

Responsibilities

• Greet guests and check in/out quickly and warmly.
• Manage room reservations using PMS.
• Respond to inquiries and resolve guest requests professionally.
• Provide information on hotel amenities and local attractions.
• Coordinate with housekeeping to ensure room readiness and guest satisfaction.

Skills

Customer service

Communication

Multitasking

Professional appearance

Guest engagement

Education

High school diploma

Hospitality degree preferred

Tools

PMS

Job description

OTH Hotels Resorts in Pennsylvania is seeking a Guest Service Agent to be the first point of contact for guests, handling check-in/out, reservations, and inquiries with warmth and professionalism.

This full-time, property-based role operates in a fast-paced front office environment with evening, weekend, and holiday shifts. Candidates should demonstrate strong communication, attention to detail, multitasking ability, and familiarity with reservation systems (PMS).