Front Desk Guest Experience Specialist (Flexible Schedule)

OTH Hotels Resorts; Pittsburgh (Allegheny County); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Guest Service Agent at OTH Hotels Resorts serves as the first point of contact for guests, handling check-in/check-out, reservations, and front desk inquiries with a warm, professional demeanor.

This property-based role operates in a fast-paced front office environment with shift-based scheduling, including evenings, weekends and holidays. Strong communication, attention to detail, and teamwork are essential to deliver outstanding hospitality experiences.

Qualifications

• Customer service and guest engagement experience is preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Attention to detail and accuracy in guest records and transactions.

Responsibilities

• Greet guests and provide efficient check-in/check-out services.
• Manage room reservations using the property management system.
• Respond to guest inquiries, requests, and complaints professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Answer phone calls, emails, and other guest communication channels.
• Maintain accurate guest records and front office documentation.
• Upsell rooms and promote hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

PMS familiarity

Time management

Teamwork

Professional appearance

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

PMS software

Job description

The Guest Service Agent at OTH Hotels Resorts serves as the first point of contact for guests, handling check-in/check-out, reservations, and front desk inquiries with a warm, professional demeanor.

This property-based role operates in a fast-paced front office environment with shift-based scheduling, including evenings, weekends and holidays. Strong communication, attention to detail, and teamwork are essential to deliver outstanding hospitality experiences.