Guest Experience Agent - Front Desk (Evenings/Nights)

Palette Hotels; Haines Township (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Palette Hotels in Pennsylvania is seeking a Front Desk Agent to deliver warm, professional service from check-in to check-out. You will be the first impression, coordinating with all hotel teams to ensure a seamless guest experience.

This role requires two years of front desk experience, strong IT skills, and the ability to speak Spanish. A flexible schedule including day and night shifts is expected, with a focus on hospitality and accuracy.

Qualifications

• Two years Front Desk experience
• Knowledge of the hospitality industry
• High level of IT Proficiency
• Able to speak and understand Spanish

Responsibilities

• Assist guests from check-in through check-out with exceptional service
• Manage guest complaints promptly and coordinate with departments
• Produce nightly reports and assist Night Auditor
• Inform departments of special requests and changes
• Maintain communication with all hotel areas
• Follow security, fire, and health regulations

Skills

Customer service

Communication skills

IT proficiency

Spanish language

Flexibility

Tools

POS software

Job description

Palette Hotels in Pennsylvania is seeking a Front Desk Agent to deliver warm, professional service from check-in to check-out. You will be the first impression, coordinating with all hotel teams to ensure a seamless guest experience.

This role requires two years of front desk experience, strong IT skills, and the ability to speak Spanish. A flexible schedule including day and night shifts is expected, with a focus on hospitality and accuracy.