Front Desk Guest Experience Specialist

OTH Hotels Resorts

Jessup (MD)

Hybrid

USD 30,000 - 42,000

Full time

3 days ago

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Job summary

OTH Hotels Resorts is seeking a Guest Service Agent to welcome guests, check them in/out, and support the front desk with reservations and guest inquiries. The role emphasizes exceptional service and a friendly, professional demeanor in a fast-paced hotel environment.

Responsibilities include managing reservations, handling billing, coordinating with housekeeping, and upselling hotel services as appropriate.

Qualifications

High school diploma or equivalent; hospitality degree preferred.
Previous customer service or hospitality experience preferred.
No travel required; property-based role.

Responsibilities

Greet guests warmly upon arrival and provide efficient check-in and check-out services.
Manage room reservations using hotel property management software.
Respond to guest inquiries, requests, and complaints promptly and professionally.
Provide information about hotel amenities, services, and local attractions.
Handle billing, payments, and cash transactions accurately and securely.
Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
Answer phone calls, emails, and other guest communication channels.
Maintain accurate guest records and front office documentation.
Upsell rooms and promote hotel services when appropriate.
Support overall front office operations as needed.