Front Desk & Guest Services Agent – Flexible Scheduling

Hyatt; Pittsburgh (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare insurance

PTO

401(k) matching

Employee discounts

Career growth

Job summary

Island Hospitality is seeking a friendly Front Desk Agent in Pittsburgh to manage check-in/check-out, process payments, and serve as the primary reference point for guests and vendors. You will uphold professionalism, courtesy, and outstanding communication in a fast-paced hotel environment, ensuring a welcoming first impression every shift.

The role involves flexible scheduling, reporting duties during each shift, and collaborating with team members to resolve issues.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Team player

Problem solving

Stays calm under pressure

Guest service excellence

Job description

Island Hospitality is seeking a friendly Front Desk Agent in Pittsburgh to manage check-in/check-out, process payments, and serve as the primary reference point for guests and vendors. You will uphold professionalism, courtesy, and outstanding communication in a fast-paced hotel environment, ensuring a welcoming first impression every shift.

The role involves flexible scheduling, reporting duties during each shift, and collaborating with team members to resolve issues.