Guest Experience Specialist — Front Desk

OTH Hotels Resorts; Manassas (VA); On-site; USD 32,000 - 40,000; Full time

Job summary

OTH Hotels Resorts in Manassas, VA is seeking a Guest Service Agent to be the friendly first point of contact for guests, handling check-in/out and reservations with professionalism. You will greet guests warmly, provide information about amenities and local attractions, upsell services, manage billing, and coordinate with housekeeping to ensure room readiness and guest satisfaction.

Flexible schedule including evenings, weekends and holidays; prior customer service or hospitality experience

Qualifications

• Education: High school diploma or equivalent; hospitality degree preferred.
• Experience: Previous customer service or hospitality experience preferred.
• Travel: No travel; property-based role.

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations using hotel property management software.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Provide information about hotel amenities, services, and local attractions.
• Handle billing, payments, and cash transactions accurately and securely.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Answer phone calls, emails, and other guest communication channels.
• Maintain accurate guest records and front office documentation.
• Upsell rooms and promote hotel services when appropriate.
• Support overall front office operations as needed.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Reservation systems

Time management

Teamwork

Professional appearance

Education

High school diploma

Hospitality degree preferred

Tools

PMS (Property Management System)

Job description

OTH Hotels Resorts in Manassas, VA is seeking a Guest Service Agent to be the friendly first point of contact for guests, handling check-in/out and reservations with professionalism. You will greet guests warmly, provide information about amenities and local attractions, upsell services, manage billing, and coordinate with housekeeping to ensure room readiness and guest satisfaction.

Flexible schedule including evenings, weekends and holidays; prior customer service or hospitality experience