Guest Experience Agent — Elevate Warm Hospitality

Hilton; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase program

Paid parental leave

Caregiving concierge services

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton is seeking a Guest Service Agent in New York to greet guests, check them in and out, and create memorable stays. You’ll deliver a warm welcome, verify details, assign rooms, and provide welcome materials. You’ll use the POS system, share local information, upsell hotel services, and respond to guest requests with care.

This role values integrity, teamwork, and a proactive, guest-first mindset. Join an award-winning hospitality culture that rewards performance and supports your growth

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• Ownership and accountability.

Responsibilities

• Deliver a warm welcome: greet guests upon arrival and complete the check‑in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check‑out: process guest departures by verifying charges, handling payments, issuing receipts, and using the point‑of‑sale system accurately
• Provide hotel and local knowledge: demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton is seeking a Guest Service Agent in New York to greet guests, check them in and out, and create memorable stays. You’ll deliver a warm welcome, verify details, assign rooms, and provide welcome materials. You’ll use the POS system, share local information, upsell hotel services, and respond to guest requests with care.

This role values integrity, teamwork, and a proactive, guest-first mindset. Join an award-winning hospitality culture that rewards performance and supports your growth