Guest Experience Agent | Hospitality & Travel Perks

Hilton; South Carolina; Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

110 nights travel perks

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving concierge services

Crisis concierge

Zusammenfassung

Hilton is seeking a Guest Service Agent to start a career in hospitality. You will welcome guests, manage check-in and check-out, and ensure accuracy of charges while delivering warm, memorable service.

You’ll share knowledge of room types, rates and local attractions, upsell hotel services, and respond promptly to guest requests to maintain a smooth, welcoming stay.

Join our team to grow in a globally recognized hospitality brand that values integrity, teamwork, and guest satisfaction.

Qualifikationen

• Customer-facing hospitality skills.
• Ability to verify details and process check-in/check-out.
• Knowledge of hotel offerings, rates and local area.
• Upsell hotel services to maximize revenue.
• Respond to guest requests with urgency and care.

Aufgaben

• Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Kenntnisse

Guest service

Hospitality

Communication

POS system

Tools

POS system

Jobbeschreibung

Hilton is seeking a Guest Service Agent to start a career in hospitality. You will welcome guests, manage check-in and check-out, and ensure accuracy of charges while delivering warm, memorable service.

You’ll share knowledge of room types, rates and local attractions, upsell hotel services, and respond promptly to guest requests to maintain a smooth, welcoming stay.

Join our team to grow in a globally recognized hospitality brand that values integrity, teamwork, and guest satisfaction.