Night Front Desk Lead — Guest Experience & Upsell

Jskhotels; Homewood (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly rate

Paid Time Off

employee hotel discounts

training and advancement opportunities

health benefits for eligible full-time

Job summary

JSK Hospitality is seeking a Front Desk Agent for Homewood Suites by Hilton South Bend Notre Dame Area to warmly greet guests from arrival to departure. You will handle check-ins/outs, reservations, payments, and guest requests while upholding brand standards.

Role requires flexible availability including nights and holidays; 18+ years old, strong customer service, and PMS/cash handling comfort. Opportunity for growth and hotel discounts.

Qualifications

• High school diploma or equivalent.
• Strong customer service skills; hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Must be at least 18 years old.

Responsibilities

• Check-ins and check-outs; manage reservations and process payments.
• Assist guests with requests, directions and local information.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or escalate as needed.
• Support other departments for seamless operations.
• Uphold safety, security and emergency procedures.
• Enroll guests in the Homewood Suites loyalty program.

Skills

Customer service

Cash handling

PMS familiarity

Flexible scheduling

Education

High school diploma

Tools

Property Management System (PMS)

Job description

JSK Hospitality is seeking a Front Desk Agent for Homewood Suites by Hilton South Bend Notre Dame Area to warmly greet guests from arrival to departure. You will handle check-ins/outs, reservations, payments, and guest requests while upholding brand standards.

Role requires flexible availability including nights and holidays; 18+ years old, strong customer service, and PMS/cash handling comfort. Opportunity for growth and hotel discounts.