Guest Service Agent: Elevate Front Desk Experiences

HHM Hotels; Washington (District of Columbia); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Wellness Program

Educational/Professional Development

Job summary

HHM Hotels is seeking a Guest Service Agent to greet, register and assist guests with a friendly, efficient approach. You will handle check-ins/outs, reservations and payments using the PMS system, while delivering outstanding service and promoting brand standards.

In this role, you will contribute to guest satisfaction, support team members, and uphold safety procedures. The work schedule may include holidays and weekends, requiring standing and light lifting as needed.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Establish payment methods and verify credit.

Skills

Customer service

Communication

Reservation handling

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent to greet, register and assist guests with a friendly, efficient approach. You will handle check-ins/outs, reservations and payments using the PMS system, while delivering outstanding service and promoting brand standards.

In this role, you will contribute to guest satisfaction, support team members, and uphold safety procedures. The work schedule may include holidays and weekends, requiring standing and light lifting as needed.