Guest Service Agent: Elevate Check-ins & Guest Experience

Hampton Columbus; Columbus (MS); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays & PTO

Employee Assistance Program

Job summary

Hampton Columbus is seeking a Guest Service Agent to warmly greet guests, manage check-ins/outs, process payments, and assist with reservations in a friendly, professional manner. This role emphasizes accuracy in billing and a commitment to guest satisfaction.

The position focuses on anticipating guest needs, exceeding expectations, and maintaining consistent brand standards while delivering exceptional service at the Columbus, MS location.

Qualifications

Responsibilities

• Process check-ins and check-outs for guests in a timely, friendly manner.
• Secure payment and verify/adjust billing to ensure accuracy.
• Assist guests with reservations and requests while upholding brand standards.

Skills

Customer service

Communication

Multi-tasking

Job description

Hampton Columbus is seeking a Guest Service Agent to warmly greet guests, manage check-ins/outs, process payments, and assist with reservations in a friendly, professional manner. This role emphasizes accuracy in billing and a commitment to guest satisfaction.

The position focuses on anticipating guest needs, exceeding expectations, and maintaining consistent brand standards while delivering exceptional service at the Columbus, MS location.