Overnight Guest Service Agent – Warm Hospitality, Growth

Hilton; Columbus (OH); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Complimentary Parking

Complimentary team member meal per row

Job summary

Hilton Columbus Downtown is seeking an Overnight Guest Service Agent for the overnight shift from 10:45 PM to 7:15 AM, with days varying by business needs. The role includes handling check-in/check-out, guest inquiries, and up-selling hotel amenities to enhance revenue.

The position offers an hourly rate of $18.50 and on-site benefits such as complimentary parking and a complimentary team member meal per shift.

Responsibilities

• Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information to assist guests
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications

Job description

Hilton Columbus Downtown is seeking an Overnight Guest Service Agent for the overnight shift from 10:45 PM to 7:15 AM, with days varying by business needs. The role includes handling check-in/check-out, guest inquiries, and up-selling hotel amenities to enhance revenue.

The position offers an hourly rate of $18.50 and on-site benefits such as complimentary parking and a complimentary team member meal per shift.