Guest Service Agent

Peachtree Group; Romulus (MI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group is seeking a Guest Service Agent in Michigan to provide friendly, professional assistance to guests during check-in/out and throughout their stay. You will anticipate guest needs, answer inquiries, process payments, and ensure smooth billing while adhering to brand standards.

The role focuses on delivering exceptional service, supporting reservations, and implementing creative solutions to enhance guest satisfaction with a commitment to accuracy and efficiency.

Responsibilities

• Check guests in and out accurately and efficiently.
• Assist guests with reservations and special requests.
• Verify and adjust guest billing and payments.

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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