Guest Service Agent

Peachtree Group Hospitality Management; Birmingham (AL); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management in Birmingham, Alabama, is seeking a Guest Service Agent responsible for processing check-ins/outs and assisting guests with professionalism. This role aims to exceed guest expectations and provide exceptional service.

The position offers a comprehensive benefits package, including medical, dental, and paid time off, ensuring work-life balance. Candidates should excel in customer service and problem-solving.

Qualifications

• Strong customer service skills to assist guests effectively.
• Ability to handle check-ins and billing procedures accurately.
• Proficient in problem-solving and anticipating guest needs.

Responsibilities

• Process check-ins and check-outs efficiently.
• Secure payments and verify billing details.
• Assist guests with reservations and special requests.

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.