Guest Service Agent

Embassy Suites by Hilton; Kennesaw (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Company Fund

Job summary

Embassy Suites by Hilton in Kennesaw, GA, seeks a friendly Guest Service Agent to manage check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests. You will uphold brand standards and deliver attentive service.

This role offers comprehensive benefits including medical, dental, vision, disability and life insurance, a generous 401(k) match, paid holidays and PTO, plus access to an Employee Assistance Program and related support.

Responsibilities

• Handle guest check-ins and check-outs.
• Process payments and verify billing, assist with reservations and special requests.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.