Guest Service Agent

Franklin Hyatt House; Franklin (TN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Medical, vision, dental

401k, Profit Sharing

Paid vacation

Job summary

Franklin Hyatt House is seeking a friendly Guest Service Agent/Front Desk Agent to warmly welcome guests and manage check-ins in a fast-paced hotel environment.

The role emphasizes accuracy in guest records, exemplary guest service, and proactive communication. Training is provided; a positive, service-oriented mindset is essential for success.

Qualifications

• 0 - 1+ year of customer service experience.
• Hospitality mindset with a guest-first approach.
• Ability to handle confidential information with integrity.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Answers and routes calls, takes guest messages with accuracy.
• Maintains cash drawer contents and daily cash flows.
• Keeps registration and reservation records accurate and up-to-date.
• Supports sales and marketing efforts as directed by management.
• Ensures lobby and breakfast area are clean and welcoming.
• Performs laundry and other duties as assigned.

Skills

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Agent

2 Attachments

5 days ago Requisition ID: 11064

Salary Range: $15.00 To $17.00 Hourly

Guest Service Agent/Front Desk Agent

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!

What We Offer:

• Competitive pay
• Daily Pay
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid vacation

SUMMARY

Accommodates guests of the hotel by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log
• Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned

What we are looking for:

• 0 - 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability toanswer and route calls as appropriate; takes guest messages with accuracy.