Guest Service Agent

The Harbors; Two Harbors (MN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health Insurance

Paid Time Off

Life Insurance

Long-Term Disability

Job summary

The Harbors is seeking a Guest Service Agent to warmly greet guests and ensure smooth check-in and check-out processes. You will handle inquiries, reservations, and front desk duties while delivering friendly, proactive service.

Responsibilities include assisting guests with requests, coordinating with housekeeping and maintenance, and upholding our welcoming standards. A strong hospitality mindset and flexible availability, including evenings and weekends, are valued.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Proven experience in guest services, hospitality, or customer-facing roles.

Responsibilities

• Greet guests warmly and provide a positive first impression.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Respond promptly to guest inquiries, requests, and complaints, resolving issues to ensure satisfaction.
• Manage reservations, cancellations, and modifications using the property management system.
• Provide information about hotel amenities, local attractions, and services.
• Maintain a clean and organized front desk area.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Uphold company policies and standards to ensure a safe and welcoming environment.

Skills

Customer Service

Communication

Problem Solving

Multitasking

Reservation Software

Computer Skills

Flexible Shifts

Education

High School Diploma

Tools

Reservation Software

Basic Computer Skills

Job description

Description

Guest Service Agent

Join our dynamic team as a Guest Service Agent, where your friendly demeanor and commitment to exceptional customer service will create memorable experiences for our guests. This role offers an exciting opportunity to be the welcoming face of our establishment, ensuring every guest feels valued and cared for from check-in to check-out.

Key Responsibilities:

• Greet guests warmly and provide a positive first impression
• Assist guests with check-in and check-out procedures efficiently and accurately
• Respond promptly to guest inquiries, requests, and complaints, resolving issues to ensure satisfaction
• Manage reservations, cancellations, and modifications using the property management system
• Provide information about hotel amenities, local attractions, and services
• Maintain a clean and organized front desk area
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met
• Uphold company policies and standards to ensure a safe and welcoming environment

Skills and Qualifications:

• High school diploma or equivalent; additional hospitality or customer service training preferred
• Proven experience in guest services, hospitality, or customer-facing roles
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a positive attitude
• Ability to multitask and work efficiently under pressure
• Proficiency in reservation management software and basic computer skills
• Flexibility to work various shifts, including evenings, weekends, and holidays

We foster a vibrant, inclusive culture focused on growth and development. Join us to be part of a team dedicated to delivering outstanding guest experiences and advancing your career in the hospitality industry. We offer competitive benefits and opportunities for professional advancement.

Requirements

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

• 401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.
• Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.
• Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.
• Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.
• Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.
• Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.