PM Guest Service Agent

Prismhr Hire; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Career development

Job summary

Prismhr Hire in Philadelphia is seeking a courteous front desk/guest services associate to deliver an exceptional guest experience from arrival to departure. You will greet guests, manage check-ins/outs, provide local information, and coordinate with housekeeping and other teams to ensure smooth operations.

The role emphasizes strong communication, attention to detail, and the ability to handle multiple tasks calmly in a fast-paced environment. Competitive benefits offered.

Qualifications

• Customer service experience or strong guest-facing skills.
• Excellent communication and professional demeanor.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with hotel reservation systems or front desk software.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Respond to inquiries, requests, and concerns promptly.
• Process reservations, room assignments, payments, and front desk transactions.
• Provide information about amenities, attractions, dining, and transport.
• Coordinate with housekeeping, maintenance, and other departments.
• Handle calls, messages, and internal communications professionally.
• Maintain accurate records and follow hotel policies and standards.
• Support a safe, clean, and organized front desk area.

Skills

Customer service

Communication

Multitasking

Attention to detail

Computer literacy

Reservation software

Tools

Reservation software

Office equipment

Job description

We are seeking a courteous, professional, and detail-oriented team member to deliver an exceptional guest experience from arrival to departure. In this role, you will serve as a primary point of contact for all hotel guests, providing helpful information, efficient service, and a welcoming atmosphere that reflects the highest standards of hospitality.

What You Will Do

• Greet guests warmly and assist with check-in and check-out procedures.
• Respond to guest inquiries, requests, and concerns in a timely and professional manner.
• Process reservations, room assignments, payments, and other front desk transactions accurately.
• Provide information about hotel amenities, local attractions, dining options, and transportation.
• Coordinate with housekeeping, maintenance, and other departments to help ensure guest needs are met.
• Handle incoming calls, messages, and internal communications with professionalism.
• Maintain accurate records and follow hotel policies, procedures, and service standards.
• Support a safe, clean, and organized front desk or guest services area.

What We Are Looking For

• Excellent communication and customer service skills.
• A positive, polished, and professional demeanor.
• Strong attention to detail and the ability to manage multiple tasks at once.
• Comfort using computer systems, reservation platforms, and standard office equipment.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Flexibility to work varied shifts, including weekends, evenings, and holidays as needed.

Preferred Qualifications

• Previous experience in hotels, front desk, guest services, or a related customer-facing role.
• Familiarity with hotel property management systems or reservation software.
• Experience handling payments, cash transactions, or basic administrative tasks.
• Ability to communicate clearly and professionally with diverse guests and team members.

What We Offer

• A welcoming and team-oriented work environment.
• Opportunities to build hospitality and customer service skills.
• Training and support to help you succeed in the role.
• The chance to contribute to memorable guest experiences every day.

About the Role

This position is ideal for someone who enjoys helping others, takes pride in creating a positive first impression, and thrives in a service-focused environment. If you are organized, approachable, and committed to delivering excellent guest care, we encourage you to apply.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.

Equal Opportunity Commitment: We are committed to building a diverse and inclusive workplace and welcome applicants from all backgrounds. Employment decisions are based on qualifications, experience, and business needs.