Guest Service Agent

Springhill Suites Nashville Metrocenter; Nashville (TN); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health, Dental, Vision, Life Insurance

Travel discounts

Vacation & Holiday pay

Career advancement

Referral bonus

Public transportation access

Job summary

Springhill Suites Nashville Metrocenter is seeking a friendly Guest Service Agent to welcome guests, check them in, and assist with requests to ensure a smooth stay.

In this on-site role, you will manage guest information, answer questions, and coordinate with team members to deliver memorable service. Fluency in English is required; Spanish is a plus; pay is $18.50/hour with benefits. There are career growth opportunities through our Management Development Program.

Qualifications

• Previous Front Desk experience in a branded or luxury hotel is preferred, but training available.
• Strong computer and software skills; experience with Microsoft Office and hotel platforms is a plus.
• Excellent communication and listening skills.
• Fluent English; additional languages preferred (Spanish highly desired).
• Flexible schedule including evenings, weekends, and holidays.
• High energy, positive attitude, and strong interpersonal skills.
• Pay: $18.50 per hour.

Responsibilities

• Welcome, greet, and assist guests with friendly and professional service.
• Manage guest information, assign rooms, distribute keys, and process guest requests.
• Answer questions and provide helpful information about the hotel and surrounding area.
• Handle guest concerns and requests promptly while maintaining a positive attitude.
• Communicate effectively with guests and fellow TEAM members.
• Maintain accurate records and follow hotel procedures and standards.
• Complete additional duties and responsibilities as assigned.

Skills

Front Desk experience

Customer service

Fluent English

Interpersonal skills

Spanish (desirable)

Communication skills

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

About Us

Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and grow their career with a company that values them. Our hope is that each day, you’ll discover new reasons to love what you do!

T.E.A.M. = Together Everyone Achieves More

About the Role

Are you a charismatic, outgoing hospitality professional who enjoys connecting with people and creating memorable guest experiences? Join our growing TEAM as a Guest Service Agent and become an essential part of our Front Office team.

As a Guest Service Agent, you’ll create lasting impressions by providing warm, attentive, and personalized service throughout each guest’s stay. Your infectious enthusiasm, genuine smile, and passion for hospitality will help set the tone for an unforgettable experience.

Evening/Night-Time Hours

Career Growth & Advancement

We believe in investing in our TEAM members and providing opportunities to grow. Career advancement opportunities include:

• Front Office Manager

• Operations Manager

• Assistant General Manager

• General Manager

Looking to plant your roots, join a TEAM that feels like family, and build a long-term career with an establishment that invests in its associates?

Our Management Development Program (MDP) helps turn today’s top talent into tomorrow’s leaders. Through hands-on development and training, you could achieve a management opportunity in less than one year!

What’s Your More?

TEAM Benefits

• 401(k)

• Health, Dental, Vision, Life & Voluntary Insurance

• Management Development Program

• TEAM & Travel Discounts

• Vacation, Wellness & Holiday Pay

• Career Advancement Opportunities

• Referral Bonus Program

• Full-time positions are benefits eligible, including paid time off, travel discounts, medical coverage, and other insurance options

• Convenient access to public transportation

Travel Discounts: With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and, in some cases, F&B discounts. Travel to relax, visit family, or see the world!

Responsibilities

• Welcome, greet, and assist guests throughout their stay with friendly and professional service.

• Manage guest information, assign rooms, distribute keys, and process guest requests.

• Answer questions and provide helpful information about the hotel and surrounding area.

• Handle guest concerns and requests promptly while maintaining a positive attitude.

• Communicate effectively with guests and fellow TEAM members.

• Maintain accurate records and follow hotel procedures and standards.

• Complete additional duties and responsibilities as assigned.

Requirements

• Previous Front Desk experience in a branded or luxury hotel environment is preferred, but we are willing to train the right customer service professional with a desire to grow.

• Strong computer and software skills; experience with Microsoft Office and hotel platforms such as OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, or Slack is a plus.

• Excellent communication and listening skills, with strong reading, writing, and speaking abilities.

• Fluent English required; additional languages preferred. Spanish is highly desired.

• Flexible schedule, including evenings, weekends, and holidays.

• High energy, positive attitude, and strong interpersonal skills.

• Ability to prioritize and manage multiple tasks effectively.

• Ability to understand and communicate technical or professional information.

• Pay: $18.50 per hour

We are committed to thoroughly training and developing our TEAM members through interactive teamwork and a positive work environment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form (Form I-9) upon hire.

Source: Hospitality Online