Guest Service Agent

Hampton Inn and Home2 Suites Orlando Southeast Nona; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Hampton Inn / Home2 Suites Lake Nona in Orlando, FL is seeking a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and ensure accurate billing and payment processing, all while maintaining brand standards.

You will assist guests with reservations, respond to requests, and help create a memorable stay through proactive service, teamwork, and attention to detail in a fast-paced hospitality environment.

Responsibilities

• Process check-ins and check-outs with accuracy.
• Secure payments and verify billing at checkout.
• Assist guests with reservations and requests.

Job description

Hampton Inn / Home2 Suites Lake Nona
Orlando, FL 32832, USA

• Travel Required : No

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Travel Required

No .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.