Guest Service Agent

Peachtree Group Hospitality Management; Orlando (FL); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent at Hampton Inn / Home2 Suites Lake Nona in Orlando, FL. You will process check-ins and check-outs, secure payments, verify billing, and assist guests with reservations and requests.

The role requires a friendly, professional demeanor and adherence to brand standards. Peachtree provides benefits including medical, dental, vision, disability and life insurance, a 401(k) match, paid holidays and time off, plus access to an

Qualifications

• Experience in front desk or guest services preferred.
• Ability to handle payments and billing accurately.
• Excellent communication and problem-solving skills.

Responsibilities

• Handle check-ins and check-outs in a courteous manner.
• Process payments and verify guest billing details.
• Assist guests with reservations and special requests.
• Maintain brand standards and guest satisfaction.

Skills

Customer service

Job description

Hampton Inn / Home2 Suites Lake Nona
Orlando, FL 32832, USA

• Travel Required : No

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Travel Required

No .

Equal Opportunity Employer
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