Guest Service Agent

Peachtree Group; Orlando (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group is seeking a Guest Service Agent in Orlando to handle check-ins/outs, secure payments, verify and adjust billing, and assist guests with reservations in a friendly, professional manner.

The role focuses on anticipating guest needs, exceeding expectations, and delivering exceptional service while adhering to brand standards. Strong communication and a guest-centric approach are essential.

Qualifications

• Experience in hospitality or guest services.
• Strong communication and problem-solving skills.
• Ability to handle reservations and payments accurately.

Responsibilities

• Process check-ins and check-outs efficiently.
• Secure payments and verify billing.
• Assist guests with reservations and requests.
• Uphold brand standards and ensure guest satisfaction.

Skills

Customer service

Communication

Billing & payments

Job description

• Travel Required : No

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Travel Required

No .

Equal Opportunity Employer
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