Guest Service Agent

Residence-Inn-By-Marriott-0964fef8; Charlotte (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Residence Inn-Charlotte, NC is seeking a Guest Service Agent to welcome guests, handle check-ins/out, and manage reservations in a busy hotel environment. You will process payments, verify billing, and respond to guest requests with a professional, courteous demeanor.

This role emphasizes delivering exceptional guest service, following brand standards, and finding creative solutions to enhance the guest experience in a dynamic Charlotte setting.

Responsibilities

• Process check-ins and check-outs with a friendly, professional approach.
• Secure payments and verify/adjust billing accuracy.
• Assist guests with reservations and special requests.
• Maintain high standards of quality to ensure guest satisfaction.
• Anticipate guest needs and provide creative solutions.
• Adhere to brand standards in all interactions.

Job description

Residence Inn-Charlotte, NC

Charlotte, NC 28210, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.