Guest Experience Agent: Check-In & Reservations

Hampton Inn and Home2 Suites Orlando Southeast Nona; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Hampton Inn / Home2 Suites Lake Nona in Orlando, FL is seeking a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and ensure accurate billing and payment processing, all while maintaining brand standards.

You will assist guests with reservations, respond to requests, and help create a memorable stay through proactive service, teamwork, and attention to detail in a fast-paced hospitality environment.

Responsibilities

• Process check-ins and check-outs with accuracy.
• Secure payments and verify billing at checkout.
• Assist guests with reservations and requests.

Job description

Hampton Inn / Home2 Suites Lake Nona in Orlando, FL is seeking a Guest Service Agent to warmly welcome guests, handle check-ins and check-outs, and ensure accurate billing and payment processing, all while maintaining brand standards.

You will assist guests with reservations, respond to requests, and help create a memorable stay through proactive service, teamwork, and attention to detail in a fast-paced hospitality environment.