Guest Service Agent

Hilton Garden Inn and Home2 Suites Orlando; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

Hilton Garden Inn and Home2 Suites Orlando is seeking a Guest Service Agent in Orlando, FL. You will handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional, timely manner.

This role supports exceptional service aligned with brand standards, anticipates guest needs, and offers creative solutions to ensure guest satisfaction while contributing to a positive front desk experience.

Qualifications

• Friendly, professional guest interaction
• Attention to detail in billing and payments
• Ability to handle reservations and guest requests

Responsibilities

• Process check-ins and check-outs efficiently and accurately
• Secure payments and verify/adjust guest billing
• Assist guests with reservations, requests, and inquiries
• Maintain brand standards and deliver high-quality customer service

Job description

• Travel Required : No

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Travel Required

No .

Equal Opportunity Employer
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