Guest Service Agent

Peachtree Group Hospitality Management; Rockwall (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management in Rockwall, TX seeks a Guest Service Agent to handle check-ins/check-outs, secure payments, and assist guests with reservations and requests in a friendly, professional manner. You will uphold brand standards to ensure guest satisfaction and anticipate guest needs for creative solutions.

The position offers a comprehensive benefits package including medical, dental, vision, disability, and life insurance, plus a 401(k) retirement match.

Qualifications

• 1 year of guest service or hospitality experience.
• Equal Opportunity Employer notification of rights under federal employment laws.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations, requests, and special accommodations.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Experience

Required

1 year:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.