Guest Service Agent

Hilton Garden Inn Jackson; Jackson (TN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement match

Paid holidays and paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Guest Service Agent to deliver friendly, professional service during check-ins/outs and guest inquiries. You will secure payments, verify billing, and assist with reservations, ensuring high standards of quality and guest satisfaction across all interactions.

The role emphasizes anticipating guest needs, providing timely solutions, and upholding brand standards while building positive guest experiences.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations and requests while upholding brand standards.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.