Guest Service Agent

Peachtree Group Hospitality Management; Jackson (TN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program and Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, secure payment, and verify billing while following brand standards.

This role emphasizes anticipating guest needs and delivering timely, creative solutions to enhance satisfaction, with a focus on accuracy, professionalism, and teamwork in a fast-paced environment.

Responsibilities

• Processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.