Guest Service Agent

The-Merrill-Hotel; Muscatine (IA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

The Peachtree Group is seeking a Guest Service Agent in Muscatine, IA to handle check-ins and check-outs, secure payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional manner. This role emphasizes timely service and adherence to brand standards.

You will anticipate guest needs, strive to exceed expectations, and implement creative solutions to provide exceptional service while maintaining company guidelines and a positive guest

Responsibilities

• Processing check-ins/outs
• Securing payment and verifying billing
• Assisting guests with reservations and requests
• Following brand standards to ensure guest satisfaction

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.