Guest Service Agent

Peachtree Group; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee assistance program

Job summary

TownePlace Suites-Gainesville in Gainesville is seeking a Guest Service Agent to handle check-ins/outs, payments, and reservations with warm, professional service. The role emphasizes anticipating guest needs, exceeding expectations, and maintaining brand standards.

The position requires strong communication and problem-solving skills to ensure guest satisfaction and smooth operations across front desk tasks.

Qualifications

• Experience handling guest check-in/out and payment processing.
• Strong communication and problem-solving skills.
• Ability to follow brand standards and policies.

Responsibilities

• Process check-ins/outs and secure payments.
• Verify and adjust guest billing as needed.
• Assist guests with reservations and special requests.
• Maintain high guest satisfaction by providing friendly, timely service.

Skills

Customer service

Billing

Reservations

Communication

Tools

PMS

POS systems

Job description

TownePlace Suites-Gainesville, FL
Gainesville, FL 32605, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.