Guest Service Agent

Aloft Hotel Miami Aventura; Miami (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Aloft Hotel Miami Aventura is seeking a Guest Service Agent to welcome guests, process check-ins and check-outs, secure payment, and verify billing while upholding brand standards. The role requires anticipating guest needs, assisting with reservations and requests, and delivering service in a friendly, professional and timely manner to ensure memorable stays.

You will collaborate with team members to resolve issues, suggest solutions, and contribute to a welcoming front desk experience in a

Responsibilities

• Process check-ins/check-outs accurately and securely.
• Assist guests with reservations and requests.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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