Guest Experience Specialist

Peachtree Group; Gainesville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee assistance program

Job summary

TownePlace Suites-Gainesville in Gainesville is seeking a Guest Service Agent to handle check-ins/outs, payments, and reservations with warm, professional service. The role emphasizes anticipating guest needs, exceeding expectations, and maintaining brand standards.

The position requires strong communication and problem-solving skills to ensure guest satisfaction and smooth operations across front desk tasks.

Qualifications

• Experience handling guest check-in/out and payment processing.
• Strong communication and problem-solving skills.
• Ability to follow brand standards and policies.

Responsibilities

• Process check-ins/outs and secure payments.
• Verify and adjust guest billing as needed.
• Assist guests with reservations and special requests.
• Maintain high guest satisfaction by providing friendly, timely service.

Skills

Customer service

Billing

Reservations

Communication

Tools

PMS

POS systems

Job description

TownePlace Suites-Gainesville in Gainesville is seeking a Guest Service Agent to handle check-ins/outs, payments, and reservations with warm, professional service. The role emphasizes anticipating guest needs, exceeding expectations, and maintaining brand standards.

The position requires strong communication and problem-solving skills to ensure guest satisfaction and smooth operations across front desk tasks.