Guest Service Agent

TownePlace Suites Forney; Forney (TX); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

TownePlace Suites Forney is seeking a Guest Service Agent to provide welcoming, efficient service at the front desk in Forney, Texas. You will handle check-ins/check-outs, process payments, verify billing, and help guests with reservations and requests, upholding brand standards and delivering exceptional guest experiences.

Excellent communication and a friendly demeanor are essential, with a focus on accuracy and proactive problem solving to ensure guest satisfaction.

Qualifications

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payment and verify or adjust guest billing as needed.
• Assist guests with reservations and requests in a friendly, professional manner.

Responsibilities

• Process guest check-ins and check-outs.
• Secure and verify payments and billing details.
• Assist guests with reservations and service requests while upholding brand standards.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.


• We also offer a generous 401(k) retirement match.


• To support work-life balance, we provide Paid Holidays and Paid Time Off.


• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.