Guest Service Agent

Peachtree Group Hospitality Management; Forney (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program (EAP)

Employee Fund

Job summary

Peachtree Group Hospitality Management seeks a Guest Service Agent to process check-ins and check-outs, secure payments, and assist guests with reservations and requests in a friendly, professional manner. The role emphasizes exceeding expectations while adhering to brand standards to ensure guest satisfaction.

The position focuses on delivering exceptional service, anticipating needs, and providing solutions to enhance the guest experience at our Texas properties.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payments and verify/adjust customer billing as needed.
• Assist guests with reservations and special requests in a timely manner.
• Follow brand standards to ensure consistency and high quality guest experience.
• Anticipate guest needs and provide creative solutions to enhance satisfaction.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.


• We also offer a generous 401(k) retirement match.


• To support work-life balance, we provide Paid Holidays and Paid Time Off.


• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.