Guest Experience Agent — Front Desk & Service

Towneplace Suites Gainesville; Gainesville (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Fund

Job summary

TownePlace Suites Gainesville in Gainesville, FL is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, secure payments, and verify billing accurately.

You will assist guests with reservations and requests in a friendly, professional, timely manner while upholding brand standards and delivering exceptional service.

This role emphasizes anticipating guest needs and creative problem solving to ensure satisfaction and loyalty at a pet-friendly property.

Responsibilities

• Processing check-ins and check-outs
• Securing payment and verifying billing
• Assisting guests with reservations and requests
• Following brand standards to ensure guest satisfaction

Job description

TownePlace Suites Gainesville in Gainesville, FL is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, secure payments, and verify billing accurately.

You will assist guests with reservations and requests in a friendly, professional, timely manner while upholding brand standards and delivering exceptional service.

This role emphasizes anticipating guest needs and creative problem solving to ensure satisfaction and loyalty at a pet-friendly property.