Guest Service Agent

Peachtree Group Hospitality Management; Plainfield (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Assistance Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to warmly check guests in and out, secure payments, and verify or adjust billing according to brand standards. You will assist guests with reservations and requests, anticipating needs and providing timely, professional service.

In this role, you'll work to exceed guest expectations, support smooth operations, and contribute to a positive experience across all guest touchpoints, in a fast-paced environment.

Responsibilities

• Process check-ins and check-outs.
• Secure guest payments.
• Verify and adjust billing.
• Assist guests with reservations and requests.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.


• We also offer a generous 401(k) retirement match.


• To support work-life balance, we provide Paid Holidays and Paid Time Off.


• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.