Guest Service Agent

Peachtree Group Hospitality Management; Baltimore (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group seeks a friendly Guest Service Agent in Baltimore, MD to handle check-ins/check-outs, secure payments, verify and adjust billing, and help guests with reservations with a focus on brand standards and exceptional service.

We offer comprehensive benefits including medical, dental, vision, disability and life insurance, a 401(k) match, paid holidays and PTO, plus access to an Employee Assistance Program.

Qualifications

• 1–2 years: Customer Service Experience.
• High School or better.

Responsibilities

• Process guest check-ins and check-outs.
• Secure payment and verify/adjust guest billing.
• Assist guests with reservations and requests.

Skills

Customer Service

Education

High School or better

Job description

• Pay or shift range: $16 USD to $16.65 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.


• Guest Services


• Full-Time


• Requisition #: GUEST019803

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Travel Required

No .

Preferred

Innovative : Consistently introduces new ideas and demonstrates original thinking

Thought Provoking : Capable of making others think deeply on a subject

Leader : Inspires teammates to follow them

Loyal : Shows firm and constant support to a cause

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Functional Expert : Considered a thought leader on a subject

Enthusiastic : Shows intense and eager enjoyment and interest

Dedicated : Devoted to a task or purpose with loyalty or integrity

Team Player : Works well as a member of a group

Motivations

Preferred

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter : Inspired to perform without outside help

Education

Preferred

High School or better.

Experience

Preferred

1-2 years: Customer Service Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.